Being a small shop, we do not accept returns on products. If an item should arrive damaged, please reach out to us at willowbeesigns@gmail.com and we will work through how to proceed with a replacement.
Sale items:
All sales are final and sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. Please email us at willowbeesigns@gmail.com if you have issues with your order.
Shipping:
– All orders will ship with a tracking number which is emailed to you once your label is created. If you did not receive a tracking email please check your email address is correct on the order.
– We typically ship through USPS and UPS. International orders may differ.
– Please note that incorrect shipping addresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs.
– We are not responsible for any lost or damaged items. Please let us know if any of these happen.
– We do our best to get orders out as quickly as we can, but please note that delays are possible. We typically ship out orders in batches 2-3 times a week.
– If you have multiple orders during our shipping period will will do our best to ship them together and refund any overages.
Need Help?
Contact us at willowbeesigns@gmail.com if you have questions on your order.
